At Montemaré, every piece is thoughtfully designed to accompany you on life's journeys. We hope you love your purchase, but if it isn't quite the right fit, we're here to help make the return process as simple as possible.

Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for a return, items must:

• Be unused and in their original condition.
• Include all original tags, accessories, dust bags, inserts, and original packaging.
• Be free from signs of wear, stains, odors, scratches, pet hair, or alterations.
• Be accompanied by proof of purchase or an order number.

Sale & Final Sale Items 

We occasionally offer promotional discounts and seasonal sales. Unless otherwise stated, items purchased during a sale or promotional event remain eligible for return under this policy.

The following items are considered Final Sale and are not eligible for return, exchange, or refund:

• Items marked down by 50% or more are considered final sale and cannot be returned or exchanged.
• Personalized or monogrammed products.

Montemaré reserves the right to designate additional products or promotional events as Final Sale. Any such designation will be clearly communicated on the product page or at checkout.

Holiday Returns

To make holiday gifting easier, we've extended our return and exchange window for eligible purchases made during the holiday season.

Orders placed between November 1 and December 24th may be returned or exchanged through January 15, 2027.

Gift recipients may initiate a return or exchange by contacting us through our Contact Form with the purchaser's name or order number.

All returned items must meet the standard return eligibility requirements outlined in this policy. Items marked Final Sale remain ineligible for return or exchange unless otherwise stated.

We hope this extended holiday return period allows you to gift Montemaré with confidence and peace of mind.

Starting a Return

1. To request a return, please contact us through our Contact Form and include:

• Your order number
• The reason for your return
• Photographs, if requested/damaged
  

2. Once your request has been reviewed, we will provide return instructions.

• Approved returns must be shipped within 7 days of receiving return authorization
• Returns received without prior authorization may be refused.
  

Customers are responsible for return shipping costs unless the return is the result of:

• An incorrect item shipped by Montemaré
• A verified manufacturing defect
• Shipping damage 
  

Original shipping charges are non-refundable.

3. Please package your return carefully using the original packaging whenever possible to help prevent damage during transit.

• Items returned damaged due to insufficient packaging, missing original components, or not in their original condition may be subject to a partial refund or denial of the return.
• Montemaré is not responsible for items lost or damaged while being returned to us.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days of being received by our team.

Please note:

• Original shipping charges are non-refundable.
• Your financial institution may require additional processing time.
• Refunds may be delayed until returned merchandise has been inspected and approved.

Exchanges

Eligible items may be exchanged subject to product availability.

If the requested replacement is unavailable, we may offer a comparable replacement, store credit, or a refund at our discretion.

Customers wishing to exchange for a different style or color may return the eligible item and once received, we will ship them the style selected. Please note, customer will pay for shipping their current item back to Montemaré. 

Final Sale items are not eligible for exchange.

Damaged or Defective Items

Damaged Upon Receiving:

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photographs of the damaged item
• Photographs of the shipping box, if shipping damage

Please retain all original packaging until your claim has been resolved.

After reviewing your claim, we will determine whether the issue qualifies for a replacement, repair, store credit, or refund.

Manufacturing Defect:

Every Montemaré piece is carefully inspected before shipment; however some times defects still appear.

If you experience a manufacturing defect, please contact us promptly and include:

• A photo of the defective area and a photo of the actual product.
• Order number or store where you purchased the product from and the date.

We’ll review your claim and work with you to determine the most appropriate resolution. Please note, this covers manufacturing, production, and quality control defects only. Manufacturing defects are reviewed and may qualify for replacement. Damage caused by misuse, accidents, alterations, repairs, dye transfer, or wear and tear is excluded. We truly appreciate your patience and understanding when it comes to resolving!

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. Packages marked delivered by the courier but missing are not the responsibility of Montemaré.

If your package cannot be located, please:

• Check with household members or neighbors.
• Contact the shipping carrier, and use tracking number and details given in your confirmation email.

While we are happy to assist with carrier investigations whenever possible, we cannot guarantee reimbursement for packages confirmed as delivered.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address during checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Return Policy Abuse

To ensure a fair experience for all customers, Montemaré reserves the right to refuse returns, exchanges, or future purchases in cases of suspected fraud, excessive returns, abuse of this policy, or returns involving merchandise that does not meet our eligibility requirements.