Frequently Asked Questions
General
What makes Montemaré different?
Montemaré combines timeless style with thoughtful travel features. Depending on the collection, our bags include RFID protection, trolley sleeves, organized interiors, and our signature Safety Whistle Tassel (patent pending)—all designed to make everyday travel easier.
What materials are your products made from, and how should I care for them?
Most Montemaré bags are crafted from durable, scratch-resistant vegan leather (PU), while our Oslo Collection features water-resistant nylon with genuine leather trim. Simply wipe with a soft damp cloth for everyday cleaning. For tougher spots, use mild soap and water.
What is RFID protection, and why does Montemaré include it?
RFID protection helps shield your credit cards and IDs from unauthorized scanning. The Oslo Collection and Square Pouch have RFID-blocking lining, while other styles include a complimentary RFID-Blocking Card for added security and peace of mind.
Which Montemaré bags fit a laptop?
The Oslo Backpack, Oslo Carry-On, Vienna Carry-On Tote, Vienna Small Carry-On Tote, Sedona Work Tote, and Sedona Tote all fit laptops. Some styles include a dedicated padded laptop sleeve.
Are Montemaré bags suitable for travel?
Yes! Every Montemaré collection is thoughtfully designed with travel in mind, featuring organized compartments, secure top zips, RFID protection, trolley sleeves (on select styles), and other purposeful details that make every journey easier.
For frequent travelers, our Oslo Collection is an especially popular choice. Crafted from lightweight, water-resistant nylon with genuine leather trim, it's designed to withstand the demands of frequent travel while maintaining its refined appearance.
Orders & Shipping
How do I track my order?
Once your order ships, you'll receive a confirmation email with your UPS tracking number. You can use it to track your package anytime on the UPS website.
Can I cancel or change my order?
If your order hasn't shipped yet, contact us as soon as possible through our Contact Us page or at hello@montemare.co. While we can't guarantee changes, we'll do our best to help.
What should I do if my order is marked as delivered but I can't find it?
First, check around your property and with neighbors or members of your household. If you're still unable to locate your package, we recommend contacting the shipping carrier directly, as they can provide additional delivery details and assist with locating your shipment. Once an order has been marked as delivered by the carrier, Montemaré is unable to assume responsibility for lost or stolen packages.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
Returns & Exchanges
What is your return and exchange policy?
Eligible items may be returned or exchanged within our policy timeframe if they're unused and in their original condition. Visit our Returns & Exchanges Policy page for complete details.
How do I start a return or exchange?
Contact us through our Contact Us page with your order number and reason for the return or exchange. We'll guide you through the process.
What if my item arrives damaged or develops a defect?
Please contact us as soon as possible with your order number and photos of the item and packaging. We'll review your claim and help find the best solution.
How does Montemaré stand behind the quality of its products?
Every Montemaré piece is thoughtfully designed and carefully inspected before shipment. If you believe your item has a manufacturing defect, contact our Customer Care team and we'll gladly review your request.
Gifting
Can I include a gift note?
Yes! If a gift note isn't available at checkout, contact us after placing your order with your order number, recipient's name, and your message. We'll do our best to include it before your order ships.
Can gift recipients return or exchange their gift?
Yes. Eligible gifts may be returned or exchanged according to our Returns & Exchanges Policy.
Do you offer corporate gifting or bulk orders?
Yes! Contact us through our Contact Us page with your project details, and we'll be happy to help.
Wholesale & Media
I'm interested in carrying Montemaré in my boutique. How can I learn more?
Thank you for your interest in Montemaré. We'd love to learn more about your store.
Please reach out through our Contact Us form with your boutique name, location, website or social media, and a brief description of your store and the brands you carry. Once we've confirmed your business, we'll gladly send you our wholesale catalog, pricing, and partnership information.
Retailers may also shop Montemaré through our Faire storefront using the direct link available in the Wholesale section of our website.
Do you offer wholesale through Faire?
Yes. We kindly ask retailers to use our direct Faire link, available in the Wholesale section of our website footer.
I'm a member of the media. How can I request product samples or press information?
We'd be delighted to hear from you. Please contact us through our Contact Us page with your publication or media outlet, deadline, and a brief overview of your request. If we're able to support your opportunity, a member of our team will be in touch.
Do you work with content creators or influencers?
From time to time, we partner with content creators whose style, values, and audience align with the Montemaré brand. If you'd like to be considered for a future collaboration, please send us your social channels, audience information, and a brief introduction through our Contact Us page or reach out through instagram directly at @montemare_lifestyle. While we're unable to respond to every inquiry, we carefully review each submission and will reach out if an opportunity is a good fit.
Still Need Assistance?
If you couldn't find the answer you were looking for, please contact us through our Contact Us page. Our Customer Care team will be happy to assist you.